Health Center Manager – Urbandale, IA

Website Planned Parenthood North Central States

Planned Parenthood North Central States
Health Center Manager – Urbandale, IA
Starting Wage for Candidate who Meets Minimum Required Qualifications – $25/hr
Experience will be compensated

$2,000 Hiring Bonus Available + relocation assistance where applicable


At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

The Health Center Manager provides direct leadership in the health center in collaboration with the Regional Director, Health Services. Primary responsibilities include creating a culture where the norm is high-functioning team(s) who provide evidence-based quality care resulting in exceptional customer service. Other responsibilities include identifying opportunities for health center growth, managing the health center business and administrative functions, serving as a leader both in the health center and the affiliate, facilitating processes to create effective clinical systems, and ensuring the health center is in compliance with regulatory and quality standards. Health Center Managers create and foster an environment of diversity and inclusion for patients and employees and are advocates and leaders in implementing our mission “To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy.”

This position will impact our mission with the following contributions

Leads health center staff in development of a culture that fosters positive attitudes and trust among staff to achieve goals and objectives.
Assists all staff in creating and maintaining a team-based plan to meet PPNCS goals and objectives.
Supports and leads team through changes in the business. Serves as a role model to staff and peers in business ethics, integrity, customer service, and service recovery.
Responsible for the day-to-day management of all health center activities. Manages the health center to meet or exceed goals in productivity, revenue, patient and employee satisfaction, patient visit targets, and quality measures.
Monitors daily systems and procedures and ensures that barriers to quality employee performance and customer service are dealt with promptly and effectively.
Monitors and ensures compliance with our Standard Operating Procedures, Policies, and Medical Standards and Guidelines, as well as HIPAA, CLIA, OSHA, and any other regulatory agencies.
Reinforces a patient-centered service model by mentoring staff and setting an example by creating an environment that stresses responsive service delivery. Anticipates patient needs and assures all staff maintain customer service standards. Responds to patients in a courteous and timely manner.
Responsible for hiring, training, and managing of health center staff. Responsible for ongoing training, staff development, and staff meetings, to ensure all staff are aware of all new and revised PPNCS policies and procedures.  Monitors and evaluates staff in their daily performance.
Takes proactive steps to resolve staff issues quickly and efficiently using ongoing, continual feedback. In consultation with Human Resources, responsible for staff performance plans and disciplinary actions.
Analyzes, prepares, and submits all necessary reports and ensures that these reports are done accurately and in a timely manner. Submits additional reports as requested and meets deadlines.
Typical Work Hours –

M:11:45-8, T:7:45-5, W:7:45-4, TH: 7:45-4, F: 8:45-5, 1ST AND 3RD SATURDAY:9:45-3

This position is eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, long-term disability, life insurance, PTO, extended illness leave, volunteer time off, paid holidays, and a 403(b) retirement plan.

Required Qualifications

Post-secondary education in business, human services, public health, nursing related area, or 2 years equivalent experience.
Two years of experience working in a clinic or outpatient setting
Two years supervisory/management experience
Experience working with confidential information.
Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status with regard to public assistance. Planned Parenthood is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and .

Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply. Diverse candidates welcome.

Any job offer will be contingent upon the results of a background investigation.

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