Financial Counselor – St. Paul, MN

Website Planned Parenthood North Central States

Planned Parenthood North Central States


Financial Counselor – St. Paul, MN

Hybrid (Mix of Remote and In-Person)

Starting salary for candidate who meets minimum requirements (Experience will be compensated): $21.50+/hour

Spanish Bilingual Skills Preferred, $2/hour Bilingual Differential

Typical Schedule: Full-time, 40 hours/week



About Us:

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Click here to learn more: Our Mission

A Day in the Life:

The Financial Counselor position functions as a primary liaison between patients, health center staff, patient services, insurance companies/additional funding sources and reports directly to the Financial Counselor Manager.  The primary functions of this position entail insurance benefit interpretation as it relates to services provided in our health centers, education and counseling on procedure costs, insurance coverage, and alternative options for non-covered procedures. The Financial Counselor is an advocate in implementing our mission “To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy”. They may perform other related duties as assigned.

Schedule: Full-time, 40 hours per week. Monday-Friday, typical business hours


This position will impact us with the following contributions:

Contact third-party insurance carriers to verify patient’s insurance eligibility, benefits and requirements.
Work in collaboration with the health center staff to obtain any additional clinical documentation requested from insurance carriers.
Clearly document all communications and contacts with insurance carriers, funding agencies, patients and staff.
Be available to speak with patients by phone (and occasionally face-to-face) to help them understand procedure costs and financial responsibilities.
Calculate cost of procedures (prompt pay, deductible, coinsurance, co-pay) and cohesively explain to patients.
Provide excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
Coordinate services provided to patients according to policies and procedures.
Screen patients for eligibility for other potential funding sources when a patient is not able to meet their liability related to their service.
Review Medicaid requirements and process applications to the program as necessary.
Assist patients with third-party insurance questions as needed.
Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
Work with Revenue Management staff to assist with collecting old balances and work with physician office staff when patient benefits are not accepted.
Maintain daily focus on attaining productivity standards and recommend new approaches for enhancing performance and productivity when appropriate.
Record and maintain complete documentation of activities performed on account while in-house.
Advise self-pay patients of their medical care options for future follow-up care.
Participate in data gathering for financial reporting.
Work closely with management daily in regard to patient status changes (whether this includes patient type, insurance notification, or insurance coverage).
Maintain patient confidentiality at all times.
Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
Perform other duties as needed/required.
The Ideal Candidate Brings:

Minimum of one year of health insurance billing and/or health insurance collection experience
Knowledge of government programs such as Medicaid and PMAPs
Must have self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a variety of needs and the ability to effectively communicate with staff
Must exhibit compassion and patience for all people and great attention to detail.
We Offer:

This position is eligible for:

A comprehensive benefits package, including:Medical, Dental, Vision – With equity-based premium tiersNICE HEALTHCARE – free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications
Flex Spending Account
Life insurance
Eligibility for Federal Student Loan Forgiveness
PTO, Float holidays, Volunteer Paid Time Off, Paid Holidays
Eight weeks paid Parental Leave
One Week Paid COVID leave, if necessary
Pet Insurance
Please note:

We require all PPNCS employees, volunteers, interns, and fellows to have a current, up-to date, COVID vaccine (Exemptions may be provided for medical, disability (ADA) or religious reasons.)

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

Any job offer will be contingent upon the results of a background investigation.

Questions? Contact for more information.

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