Operations Manager or Operations Coordinator

  • Full Time
  • Chicago

Website HealingtoAction Healing to Action

Centering Survivors. Building Power. Transforming Communities.

Location: Chicago, IL
Position Type: Full-time, Salaried, Exempt
Salary: $45,000 – $60,000, DOE
Benefits: Competitive and comprehensive benefits include 100% employer-paid health, dental, and vision coverage for employees; a 403(b) match up to 3%; generous PTO policy; short-term disability; life insurance; remote work options; and more.
Reports to: Co-founder/Co-director
Timeline: Preference for applications received by November 30, 2021. Position open until filled.

About the Opportunity

Founded in 2016, Healing to Action is a young, dynamic, and growing organization that is forging a new model of survivor-led organizing. Our mission is to end gender-based violence through building the leadership and collective power of the communities most impacted. We collaborate with survivors from Black, indigenous, immigrant, and communities of color; low-income survivors; survivors with disabilities, immigrant survivors, and LGBTQ survivors. We combine organizing, healing justice, leadership development, and capacity-building to develop powerful grassroots solutions that address the intersections of gender-based violence, racial oppression, and economic injustice. HTA’s innovative model has gained distinction for putting power back in the hands of marginalized communities, and made a compelling case for the transformative change that survivors are uniquely positioned to lead.

This full-time position will lead and support financial, human resources, compliance, and program processes. Ideal candidates have multi-faceted experience that may include human resources (HR), finance, implementation and maintenance of data management systems, general office operations and administration, and communications. They will also have experience in navigating emerging systems and unique issues that accompany the early stages of organizational development.

Core Responsibilities

Compliance & Human Resources

●  Routinely assist co-directors in development of policies and implementation of processes for internal staff (coordinating leave time, monitoring and tracking PTO, annual review of employee handbook, etc).
●  Oversee compliance with relevant local, state and federal oversight bodies, including managing liability insurance policies.
●  Administer personnel processes (payroll, employee benefits, hiring, onboarding, exit interviews)
●  Guide staff and supervisors through annual processes such as performance evaluations, goal-setting, and reviewing job descriptions for accuracy


●  Support accurate and prompt financial reporting through processing checks, staff reimbursements, and invoices; conducting bank reconciliations; preparing & reviewing payroll; processing payments for accounts payable; and generating financial reports
●  Coordinate bookkeeping with an external bookkeeper
●  Support in the development and monitoring of the annual fiscal budget
●  Support and assist in the financial audit

Systems & Data Management

●  Research, implement, and maintain logistical and technological solutions to support day-to-day operations and HTA activities
●  Coordinate efforts to maintain data using multiple platforms including Salesforce, GiveLively, and Quickbooks
●  Develop systems that drive organizational progress and outcomes, such as a program dashboard that highlights data and trends; shared work-planning solutions; and internal communications processes

Development & Communications Support

●  Administer and maintain all funder and donor records and communications
●  Support donor stewardship activities as needed
●  Support in maintaining and updating HTA communications channels such as the website, voicemail, postal mail, newsletter, and social media.
●  Develop and maintain a volunteer database
●  Support the administration and planning of the annual special event

Who We’re Looking for:

Ideal Qualifications
●  Ideal candidates have 5-10 years of experience in progressively responsible operations positions, preferably in nonprofit organizations or shared services
●  Experience with the following software/technologies, or similar, preferred: Salesforce, Quickbooks, MailChimp, GiveLively, Google Suite, Slack, Trello, Canva, Hootsuite and social media platforms like Twitter, Instagram, YouTube, & Facebook

●  Deep and extensive lived or professional experience working in Black, indigenous, and/or communities of color.
●  Candidates with experience in nonprofit organizations, finance, HR, data or systems management, communications, and administrative support
●  Commitment to Healing to Action’s values of survivor-led and survivor-centered, working towards liberation, rooted in healing, interconnected struggle, unity, and the power to transform.

●  You are a process-driven person. You are interested in organizing and building frameworks that contribute to organizational and programmatic long-term success. You think conceptually with process logistics in mind. You are excited by building a process from the ground up.
●  No job is too big or small for you. You are great at finding hacks to fix the printer. You understand the needs of a small organization and seamlessly keep us running, from carrying out routine processes to troubleshooting new problems. You are ready to roll up your sleeves and make sure no balls get dropped as we work to grow the systems we have in place.
●  You build systems that express values. You strive to innovate on status quo HR and finance practices to produce policies and systems that encourage a thriving, holistic, and supportive organizational culture.
●  You seek patterns and trends that support our long-term growth. You approach problems with ownership and curiosity. You possess analytical skills and can easily envision how daily work is prioritized into categories. Spreadsheets are your love language.
●  You are collaborative, iterative, and adaptable. You can identify when to adapt, pivot or shift in order to achieve the overarching goal. You see feedback as a gift to both give and receive compassionately and thoughtfully to enrich understanding. You thrive working in collaboration with others.

The Position


HTA remains a mostly-virtual office throughout the pandemic, but periodic travel in and around Chicago is required. Overnight travel is unlikely/rare in this role.

COVID-19 Considerations

Our team works remotely (outside of a defined office space), however, certain community functions do happen in-person. We require all employees and those engaging in in-person work to be vaccinated or have a valid medical or religious exemption from receiving the COVID-19 vaccine.

How to Apply

Interested candidates should forward a resume and thoughtful cover letter to admin@healingtoaction.org with the subject OPERATIONS MANAGER as the subject of the email. In your cover letter, please explain:

○  What attracts you to HTA’s mission;
○  Which skills and experiences you are most excited to bring to HTA as an early-stage, grassroots organization; and
○  How you would contribute to our organization’s commitment to diversity and inclusion

Healing to Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply for this job email your details to admin@healingtoaction.org